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The blog
Brand Design


Stop watching the cups: The marketing metrics that are easy to collect are lying to you
You'll know your marketing is working because it's working. The marketing metrics just keep you looking in the wrong place. ⚡ For founders in a hurry; the whole argument in 30 seconds (Look for that symbol for the Cliff Notes.) Easy marketing metrics (clicks, form fills, impressions) measure the last inch of a long journey, not the journey itself Most buying decisions are made before anyone clicks anything — through reputation, referrals, events, content, and word of mouth Br
Marc Bates
Mar 315 min read


Not urgent, not critical? Then it can wait. Your brand can't.
New idea? New investment? It goes through two questions: Is it urgent? Is it critical? If neither answer is yes, it waits. Brand identity almost never passes that test. So it sits on the list. While everything your business puts out — every email, every proposal, every website visit — is either building something or it isn't.
Marc Bates
Mar 103 min read
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